Send us an e-mail:
support@posterlounge.com
Send us an e-mail:
support@posterlounge.com
All of our wall art prints and frames are made individually for you – the estimated delivery time is always displayed in your shopping basket.
Delivery costs are 5,95 €. For orders over 69 € we cover the delivery costs for you.
The exact costs depend on the product and format and will be displayed in your basket before you place your order.
Depending on the size of your order, we will ship it with a parcel service or a freight carrier. Almost every parcel comes with a tracking number, which you will of course receive by e-mail so you can keep track of your delivery at any time.
Products that are particularly large are delivered by truck ‘to the kerbside’. This means the driver will leave your order in front of your house and not carry it to your flat door.
To allow the freight carrier to arrange a delivery date with you, please provide a telephone number during the ordering process.
Please make sure your name is clearly visible on your letterbox or doorbell. If you are not at home during the day, it is best to enter an alternative delivery address – for example, your workplace.
If your parcel arrives damaged, report the damage directly to the courier and inform us. That way we can take care of a solution straight away.
If you order to a country that is not part of the EU customs union or VAT area, additional charges may apply upon import – for example, customs duties, clearance fees or local taxes. You usually need to cover these yourself, as we do not pay import charges. In this case, your invoice amount will automatically be displayed without VAT.
For the United Kingdom and Switzerland, we make things especially easy: we take care of customs clearance for you, so you don’t need to worry about a thing.
In Norway we are also registered in the VOEC register (VAT on E-Commerce).
Helpful tip: We recommend checking any import duties that may apply in your country before placing your order. Please note that parcels may be opened and inspected by customs.